Pillora Privacy Policy

Last Updated: April 2026

Overview

At Pillora, we recognize the sensitivity of your personal and health information. Our privacy framework is built to ensure that your data remains confidential, secure, and under your control. We only collect data that is strictly necessary to deliver our services — Blood Connect and Hospital Information.

This policy applies to all users of the Pillora platform including blood donors, blood recipients, and patients searching for hospital information.

1. Data We Collect

From Blood Donors

Full Name

Age & Gender

Blood Group

Phone Number

City, Area, and Full Address

From Blood Recipients

Patient Name

Age & Gender

Blood Group Needed

Phone Number

Aadhaar Card (for KYC)

Technical & Search

City and Area

IP Address

Device Information

Platform Security Data

Fraud Prevention Logs

2. Purpose of Processing

We process your data specifically for:

Purpose	Details
Blood Donor Matching	Matching donors with verified recipients based on blood group and geographic proximity
KYC Verification	Verifying recipient identity through Aadhaar card before donor details are shared
SMS Notifications	Sending automated confirmation messages upon KYC approval
Hospital Information	Helping users search and compare hospitals by specialty, pricing, doctors, and schemes
Platform Security	Preventing fraud, misuse, and unauthorized access

3. Aadhaar Data Handling

Pillora collects Aadhaar card information solely for the purpose of KYC verification of blood recipients. We handle this data with the highest level of care:

No Full Storage

Aadhaar numbers are never stored in full. They are masked and saved as **** **** **XX.

AI-Processing

Images are processed via AI verification and are not shared with any third party.

Limited Visibility

Only the last 2 digits of your Aadhaar are visible in our secure admin panel.

Legal Compliance

In full compliance with Aadhaar Act 2016 and the DPDP Act 2023.

4. Donor Data & Privacy Protection

Donor contact details (name and phone number) are only shared with a recipient when:

The recipient has completed and passed KYC verification

The recipient's blood group requirement matches the donor's blood group

The recipient is located in the donor's nearest area

Under no circumstances is donor information shared without all three conditions being met. Donors may request removal at any time by contacting help@pillora.in

5. Sharing with Third Parties

We do not sell, rent, or trade your data. Sharing is strictly limited to:

Recipient	Purpose
Matched Blood Donors	Recipient's contact details shared with matched donor to facilitate arrangement
Matched Blood Recipients	Donor's name and phone number shared only after verified KYC match
Government Authorities	Only if required under the DPDP Act 2023 for legal or public health emergencies

6. Data Security

All data is stored with encryption standards appropriate for sensitive health and identity information. Aadhaar numbers are masked at the storage level, and internal access is strictly logged and restricted.

7. Your Rights

Access

Correction

Erasure

Withdrawal

8. Contact Us

help@pillora.in

Response within 24 hours

Your Health. Your Data. Our Responsibility.