Apex Care Return & Refund Policy
Transparent guidelines to ensure your medical safety and satisfaction with every order.
1. The "Safety First" Rule
To maintain the highest medical standards, Apex Care only accepts returns for items that are:
Damaged Transit
Broken bottle or tampered seal upon arrival.
Incorrect Delivery
Medicine doesn't match prescription or order.
Expired Item
Medicine passed its expiry date upon delivery.
Note: We cannot accept returns for medicines that were correctly delivered but are no longer needed (e.g., if a doctor changes a prescription after the order is fulfilled).
2. Non-Returnable Categories
Due to health and hygiene regulations, the following categories are strictly Non-Returnable:
Temperature-Sensitive
Insulin, injections, vaccines, and Cold Chain specialized medicines.
Opened/Used Items
Partially consumed strips, opened syrups, or tampered vials.
Personal Care & Hygiene
Wellness products, baby care (diapers), and sexual wellness products.
Surgicals & Monitors
Glucometers, BP monitors, and thermometers (unless manufacturing defect).
3. The 48-Hour Window
Timeline
All return requests must be raised within 48 hours of delivery.
Evidence
Upload a photo or "unboxing video" through the app to initiate the process.
Condition
Items must be in original packaging with all labels and barcodes intact.
4. Refund Process
01. Verification
Internal Check
Takes 24–72 hours after the item reaches our facility for quality check.
02. Issuance
Original Method
Refunds are processed back to the original payment method (UPI, Bank, or Card).
03. Reflection
Bank Timeframe
Expect the amount to reflect in your account within 5–7 business days.
Have questions about your specific return?