Refund &
Cancellation Policy
Clear, transparent, and fair guidelines for appointment payments and cancellations.
Advance Payment
Booking an appointment requires an advance payment of 20% of the doctor's consultation fee, collected at the time of booking to confirm the slot.
User-Initiated Cancellation
If you cancel the appointment, the advance payment is non-refundable, regardless of the reason for cancellation.
No-Show
If you fail to show up for the appointment without prior cancellation, the advance payment will be forfeited.
Partial or Incomplete Consultation
Once a consultation has commenced, the advance payment is non-refundable, irrespective of the consultation's duration.
Doctor/Hospital Cancellation
If the appointment is cancelled by the doctor or hospital — including in cases where no replacement doctor is available — the full advance payment will be refunded to the original payment method within 42 hours of cancellation.
Rescheduling
If the doctor reschedules the appointment, you may accept the new slot or cancel for a full refund within 42 hours.
Payment Gateway Failure
If payment is deducted but the booking is not confirmed due to a technical or gateway failure, the amount will be auto-refunded to the original payment method.
Refund Mode and Timeline
All refunds are processed to the original source of payment within 42 hours of approval. Additional processing time may apply depending on your bank or payment provider.
Support Desk
For payment-related queries, refund delays, or disputes, contact us at team@pillora.in.
Have questions or disputes regarding a refund?